Returns Policy
Returning a Bag:
Each and every one of the bags available for sale on The-Hosta are personally sourced and we’re confident you’re going to love them. If, however, your purchase is not exactly what you hoped you, we’ll gladly refund it (minus the shipping charges for the delivery to you) provided your return matches all of the following conditions.
- You notify us within 48 hours of receiving the item (inclusive of weekends).
- The item is in the same condition as when it left The Hosta.
- We receive the item back within 14 days.
Please contact us to arrange your return by emailing hello@the-hosta.com with your order number.
You are responsible for shipping charges and the safe return of the bag. Please ship any item back to The Hosta by insured post, with a tracking numbers, this ensures you will know when we have received it.
To prevent unnecessary returns, please read the description provided carefully, take a close look at the photos and feel free to email us if you have any additional questions. We take great care when describing and photographing our pre-owned bags, and we guarantee the authenticity of every single bag we sell.
Please note: sale items, earrings and watches are non-refundable/non-returnable.
Exchanges:
We do not offer exchanges but will refund your order provided you meet the conditions above.
Refunds:
Once we receive your returned item, please allow up to 5 business days for it to be processed. Once this has been completed, you will receive a verification e-mail from us.
You can choose to receive your refund to your original form of payment or as store credit. Due to varying processing times, which are dependent upon your payment provider, refunds can take from 3 to 10 business days to appear in your account.
Unfortunately, outside the UK, sales taxes and customs duties are non-refundable.
Returns:
Once you have emailed hello@the-hosta.com to notify us of your wish to return an item, we will provide details of the return shipping address.
Please ensure that you retain your proof of postage and both track and insure your postage, as we do not assume responsibility for any lost or damaged returns. Because we understand that shipping times can be unpredictable, we have structured our return period accordingly. We do not require that we receive your return within 14 days, but that you ship it to us within 14 days. Please keep your postage receipt as proof of this. In processing your return, we reserve the right to request it.
Our Returns Policy does not affect your statutory rights. For more information, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct (the Government funded consumer advice service) on Tel: 08454 04 05 06.
Late Returns:
All returns outside the 14-day period are assessed at our discretion. If accepted, you may only be refunded with store credit.
Our Authenticity Guarantee:
At The Hosta, customers can shop without trepidation as we guarantee the authenticity of every one of our pre-owned and vintage bags. We not only carry out a detailed authentication process, but we also ensure the we describe and photography the condition of each of our items accurately. If you feel there is a discrepancy between how an item is portrayed on our site and how it appears when you receive it, please do not hesitate to contact us at: hello@the-hosta.com
